《某酒店经营运作管理办法与管理程序(全套详细)》35个文件

目   录

合约之审批                                                           1
外出公干申请之表格                                                   2 - 3
职业操守                                                             4
机密文件处理                                                         5
会议及纪录                                                           6
部门工作报告                                                         7
酒店行政用车                                                         8
职员用餐                                                             9
酒店员工用餐帐单/外卖/经理销售                                        10 - 13
周年工作计划                                                         14 - 15
每日检查                                                             16
客人失物报告                                                         17
客人投诉                                                             18
有关酒店办公室及营业用机器说明书资料的保管                           19
磁卡钥匙的使用及保管                                                 20 - 21
质量检查                                                             22 - 25
计划用款及采购                                                       26 - 27
挂帐                                                                 28
运作用品盘点                                                         29
现金报销                                                             30 - 31
酒店财务管理                                                         32
出库程序                                                             33
员工出差开支标准                                                     34 - 36
资本性开支采购验收程序                                               37
厨房采购验收程序                                                     38
补仓采购验收程序                                                     39 - 40
酒店钥匙领退程序                                                     41
仓库控制                                                             42
洗涤衣物损环赔偿                                                     43
前台保险箱                                                           44-45
财务纪录保存                                                         46
旅行支票之兑换                                                       47
现金预计                                                             48
保养和约                                                             49
退款                                                                 50
私人宴请                                                             51
交际宴请                                                             52
固定资产管理及表格                                                   53 - 55
物品报废及报废申请书                                                 56 - 57
商品盘点                                                             58
商场进货管理规定                                                     59
关于收取定金的政策                                                   60
基本概念                                                             61
仪容仪表                                                             62
销售信函                                                             63
营销和约                                                             64
美工制作之申请单                                                     65 - 66
长住户订房及收帐程序（和约长住户的优惠条款                           67 - 71
团体订房及收帐程序（酒店）团队资料卡                                 72 - 73
散客订房及收帐程序                                                   74
参观酒店                                                             75
酒店礼品申请及表格                                                   76 - 77
房价及折扣                                                           78 - 82
电话投诉                                                             83 - 84
免费房                                                               85
预定没到的处理                                                       86
核定预定客人资料                                                     87
婉拒订房                                                             88
取消预定                                                             89
接听电话技巧                                                         90
担保订房                                                             91
宴会预定登记制度                                                     92
宴会活动订餐制度                                                     93 - 95
宴会厅场地租赁制度                                                   96
宴会任务单制度                                                       97
宴会概要制度                                                         98
宴会部档案系统制度                                                   99
销售活动汇报表制度                                                   100
感谢信制度                                                           101
饮料制度                                                             102
公关部管理制度                                                       103
记者采访                                                             104
与媒介联络                                                           105
新闻放送                                                             106
接待来酒店拍摄                                                       107
酒店活动拍摄                                                         108
探访入住VIP                                                         109
公关活动策划                                                         110
酒店参观                                                             111
公文撰写                                                             112
相片存档                                                             113
剪报                                                                 114
司仪                                                                 115
因公使用长途电话/传真（申请表）                                      116 - 117
酒店对外信件邮递                                                     118
客人借用物品                                                         119
店内财务遗失及损毁报告                                               120
贵宾赠品及安排                                                       121 - 123
酒店自用房安排                                                       124
拾遗                                                                 125
值班经理日志                                                         126
管家部钥匙                                                           127
重要贵宾接待                                                         128 - 129
人员招聘                                                             130
内部调职                                                             131
每月最佳员工                                                         132
员工名牌                                                             133
业余教育资助计划                                                     134 - 135
员工更衣柜                                                           136
员工编制及构架                                                       137
离职前接见                                                           138
员工制服                                                             139
员工加班及补休                                                       140 - 142
打钟卡                                                               143
培训质量检查                                                         144
员工违纪处理及申诉                                                   145 - 146
员工当班时间外出程序                                                 147
员工升职                                                             148 - 149
工作表现评估                                                         150 - 151
个人资料                                                             152
医疗室                                                               153
员工饭堂使用加餐券的管理（餐券领用表）                               154 - 155
工程申请单                                                           156 - 157
计划大维修                                                           158
维修单                                                               159
密码保险箱                                                           160 - 164
仓库的收、发及盘存                                                   165 - 166
下班后领用仓库钥匙                                                   167
收货                                                                 168 - 169
其他存货-废弃或不再使用的项目                                        170
食品标准成本卡制作程序                                               171
酒水标准成本制作程序                                                 172
筹建期现金报销制度                                                   173 - 174
收银印章使用的有关规定                                               175
转帐支票受理程序                                                     176 - 178
酒店信用卡结帐程序                                                   179
信用卡授权程序                                                       180
营业发票使用程序                                                     181
信贷政策                                                             182 - 184
减扣规定                                                             185
合同及协议的管理规定                                                 186 - 188
资产管理制度                                                         189 - 200
营业用品的管理及核算规定                                             201 - 207
电脑使用及控制                                                       208
采购部管理制度与程序                                                 209 - 210
物资采购申请程序                                                     211
采购报价、确认程序                                                   212
采购审批程序                                                         213
餐厅治安管理制度                                                      214
送货人员管理制度                                                      215
大堂营业秩序管理制度                                                  216
客房配匙安全监督制度                                                  217
夜间开仓安全监督制度                                                  218
要害部门管理制度                                                      219
超限额消费者管理制度                                                  220
逃帐客人管理制度                                              &nbs